Refund policy
Last updated: 18 June 2026
At Sameera® we want every piece you buy from us to fit perfectly and to be exactly as you expected. This Refund Policy explains your rights when something isn't right.
Sameera® is the trade name of Al-Safwa for General Import and Export, a sole proprietorship registered in Egypt.
1. Return Window
You have 14 days from the date your order is delivered to request a return or exchange.
2. Condition Requirements
To be eligible for a return or exchange, the item must be:
- Unworn, unwashed, and in original condition.
- In its original sealed packaging with all tags attached.
- Accompanied by the original order confirmation or order number.
For hygiene reasons, intimate wear and sleepwear cannot be returned once original sealed packaging is opened. For these items, we offer size exchanges only.
3. Refunds for Online Card and Wallet Payments (Paymob)
If you paid online by debit card, credit card, or digital wallet through Paymob:
- You are entitled to a full refund to your original payment method within 14 days of delivery, subject to the condition requirements above.
- The refund is processed back to the same card or wallet used for the purchase.
- Once we receive and inspect the returned item, the refund is processed within 7 to 14 business days. Time to appear in your account depends on your card issuer or wallet provider.
- Original shipping fees are non-refundable unless the return is due to our error.
4. Refunds for Cash on Delivery Orders
If you paid cash on delivery, we offer size exchanges as our default. In approved refund cases (defective product or our error), the refund is processed within 7 working days via bank transfer or digital wallet, after quality control inspection.
5. Defective or Incorrect Items
If you receive a defective or wrong item, contact us within 48 hours of delivery with a photo. We arrange a full refund or replacement at no cost to you, including shipping fees.
6. How to Start a Return
- Message us on WhatsApp at +20 115 144 4913 with your order number and reason for return.
- We guide you through next steps and arrange pickup or in-store drop-off at one of our 5 Alexandria branches.
- Once received and inspected, we process the refund or exchange.
7. Shipping Costs for Returns
Return shipping fees are deducted from the refund unless the return is due to our error. In-store returns at any Alexandria branch are always free.
8. Sale and Discounted Items
Sale items follow the same return policy as full-price items unless explicitly marked as final sale at the time of purchase.
9. Contact Us
Sameera® — a trade name of Al-Safwa for General Import and Export
WhatsApp: +20 115 144 4913
Phone: +20 115 120 0611
Email: store@sameera.shop
Hours: Sat–Wed 11am–11pm · Thu/Fri 11am–12am · Sun 12:30pm–10:30pm